GoTo Resolve vs Wayk Now

Struggling to choose between GoTo Resolve and Wayk Now? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Wayk Now is a Remote Work & Education product tagged with remote-access, remote-support, remote-control, it-support.

Its standout features include Remote desktop access, Unattended access, File transfer, Remote printing, Remote reboot, Session recording, Chat, Mobile device support, and it shines with pros like Easy to use, Secure encrypted connections, No VPN required, Works behind firewalls, Mobile app available, Affordable pricing.

Feature	GoTo Resolve	Wayk Now
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Wayk Now

Description: Wayk Now is a remote access software that allows IT teams to provide secure remote support and access devices from anywhere. It enables remote control of computers, servers, mobile devices without the need for VPN.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Wayk Now Features

• Remote desktop access
• Unattended access
• File transfer
• Remote printing
• Remote reboot
• Session recording
• Chat
• Mobile device support

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Wayk Now

Pros

• Easy to use
• Secure encrypted connections
• No VPN required
• Works behind firewalls
• Mobile app available
• Affordable pricing

Cons

• Limited customization options
• No AD/LDAP integration in free version
• Lacks some advanced features of competitors

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Wayk Now

• Freemium
• Subscription-Based