GoTo Resolve vs Wayk Now

Struggling to choose between GoTo Resolve and Wayk Now? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Wayk Now is a Remote Work & Education product tagged with remote-access, remote-support, remote-control, it-support.

Its standout features include Remote desktop access, Unattended access, File transfer, Remote printing, Remote reboot, Session recording, Chat, Mobile device support, and it shines with pros like Easy to use, Secure encrypted connections, No VPN required, Works behind firewalls, Mobile app available, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Wayk Now

Wayk Now

Wayk Now is a remote access software that allows IT teams to provide secure remote support and access devices from anywhere. It enables remote control of computers, servers, mobile devices without the need for VPN.

Categories:
remote-access remote-support remote-control it-support

Wayk Now Features

  1. Remote desktop access
  2. Unattended access
  3. File transfer
  4. Remote printing
  5. Remote reboot
  6. Session recording
  7. Chat
  8. Mobile device support

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Secure encrypted connections

No VPN required

Works behind firewalls

Mobile app available

Affordable pricing

Cons

Limited customization options

No AD/LDAP integration in free version

Lacks some advanced features of competitors