GoTo Resolve vs TightVNC

Struggling to choose between GoTo Resolve and TightVNC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, TightVNC is a Remote Work & Education product tagged with remote-access, vnc, desktop-sharing.

Its standout features include Remote desktop access, Cross-platform - works on Windows, Linux, macOS, Encrypted connections using SSL/TLS, File transfer, Multi-monitor support, Copy/paste of text and images, Mouse and keyboard control, and it shines with pros like Free and open source, Lightweight and fast, Secure encrypted connections, Easy to set up and use, Works through firewalls and NAT, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

TightVNC

TightVNC

TightVNC is a free, open source remote desktop software application that uses the VNC protocol to allow users to access and control a remote computer over the internet. It provides secure encrypted connections and cross-platform support.

Categories:
Remote Work & Education Remote Desktop
remote-access vnc desktop-sharing

TightVNC Features

  1. Remote desktop access
  2. Cross-platform - works on Windows, Linux, macOS
  3. Encrypted connections using SSL/TLS
  4. File transfer
  5. Multi-monitor support
  6. Copy/paste of text and images
  7. Mouse and keyboard control

Pricing

  • Open Source

Pros

Free and open source

Lightweight and fast

Secure encrypted connections

Easy to set up and use

Works through firewalls and NAT

Active development community

Cons

Limited features compared to paid options

No built-in chat or audio support

Can be difficult to set up port forwarding

Not optimized for multimedia or 3D applications