AeroAdmin vs GoTo Resolve

Struggling to choose between AeroAdmin and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

AeroAdmin is a Network & Admin solution with tags like remote-desktop, remote-access, file-transfer, chat, vpn.

It boasts features such as Remote desktop control, File transfer, Chat, VPN tunneling, Remote printing, Remote reboot, Wake on LAN, Screen recording and pros including Free, Easy to use, Cross-platform, No installation required, Secure encryption, Remote printing and file transfer.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

AeroAdmin

AeroAdmin

AeroAdmin is a free remote desktop software that allows users to remotely control computers over a local network or the internet. It enables remote access, file transfer, chat, VPN tunneling and more.

Categories:
remote-desktop remote-access file-transfer chat vpn

AeroAdmin Features

  1. Remote desktop control
  2. File transfer
  3. Chat
  4. VPN tunneling
  5. Remote printing
  6. Remote reboot
  7. Wake on LAN
  8. Screen recording

Pricing

  • Free
  • Freemium

Pros

Free

Easy to use

Cross-platform

No installation required

Secure encryption

Remote printing and file transfer

Cons

Limited free version

Can be slow over the internet

No mobile apps

Lacks some advanced features


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration