AnyDesk vs GoTo Resolve

Struggling to choose between AnyDesk and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

AnyDesk is a Remote Work & Education solution with tags like remote-desktop, screen-sharing, remote-support, remote-access.

It boasts features such as Remote desktop access, File transfer, VPN tunneling, Multi-monitor support, Drawing tools, Address book, Unattended access, Session recording and pros including Fast and lightweight, Easy to use interface, Strong encryption, Cross-platform compatibility, Free for personal use.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

AnyDesk

AnyDesk

AnyDesk is a fast and lightweight remote desktop software that allows users to securely access computers and other devices remotely. It works across all major operating systems like Windows, macOS, Linux and mobile platforms.

Categories:
remote-desktop screen-sharing remote-support remote-access

AnyDesk Features

  1. Remote desktop access
  2. File transfer
  3. VPN tunneling
  4. Multi-monitor support
  5. Drawing tools
  6. Address book
  7. Unattended access
  8. Session recording

Pricing

  • Freemium
  • Subscription-Based

Pros

Fast and lightweight

Easy to use interface

Strong encryption

Cross-platform compatibility

Free for personal use

Cons

Limited customization options

No mobile device support for Linux

Free version lacks some features like address book


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration