Myrtille vs GoTo Resolve

Struggling to choose between Myrtille and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Myrtille is a Remote Work & Education solution with tags like remote-desktop, rdp, vnc, remote-access.

It boasts features such as Supports RDP, VNC, SSH, Telnet, Rlogin, HTTP protocols, Tabbed interface for multiple connections, Smartcard redirection, Audio redirection, Clipboard sharing, Local file transfer, Fullscreen mode, Scaling options and pros including Open source and free, Lightweight and fast, Supports many protocols, Active development and updates.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Myrtille

Myrtille

Myrtille is an open-source remote desktop client for Windows that allows you to connect to remote desktop services. It supports protocols like RDP, VNC, Hyper-V, and SSH terminal services.

Categories:
remote-desktop rdp vnc remote-access

Myrtille Features

  1. Supports RDP, VNC, SSH, Telnet, Rlogin, HTTP protocols
  2. Tabbed interface for multiple connections
  3. Smartcard redirection
  4. Audio redirection
  5. Clipboard sharing
  6. Local file transfer
  7. Fullscreen mode
  8. Scaling options

Pricing

  • Open Source

Pros

Open source and free

Lightweight and fast

Supports many protocols

Active development and updates

Cons

Limited features compared to paid options

No mobile app support

Lacks enterprise management features


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration