Myrtille vs GoTo Resolve

Struggling to choose between Myrtille and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Myrtille is a Remote Work & Education solution with tags like remote-desktop, rdp, vnc, remote-access.

It boasts features such as Supports RDP, VNC, SSH, Telnet, Rlogin, HTTP protocols, Tabbed interface for multiple connections, Smartcard redirection, Audio redirection, Clipboard sharing, Local file transfer, Fullscreen mode, Scaling options and pros including Open source and free, Lightweight and fast, Supports many protocols, Active development and updates.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Myrtille	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Myrtille

Description: Myrtille is an open-source remote desktop client for Windows that allows you to connect to remote desktop services. It supports protocols like RDP, VNC, Hyper-V, and SSH terminal services.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Myrtille Features

• Supports RDP, VNC, SSH, Telnet, Rlogin, HTTP protocols
• Tabbed interface for multiple connections
• Smartcard redirection
• Audio redirection
• Clipboard sharing
• Local file transfer
• Fullscreen mode
• Scaling options

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Myrtille

Pros

• Open source and free
• Lightweight and fast
• Supports many protocols
• Active development and updates

Cons

• Limited features compared to paid options
• No mobile app support
• Lacks enterprise management features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Myrtille

• Open Source

GoTo Resolve

• Freemium
• Subscription-Based