MeshCentral vs GoTo Resolve

Struggling to choose between MeshCentral and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

MeshCentral is a Network & Admin solution with tags like remote-desktop, device-management, it-support.

It boasts features such as Remote desktop access, File transfer, Remote command shell, Device management, Monitoring and alerts, Scripting and automation, User and group management, Active Directory integration, Custom branding and theming, Self-hosting or cloud deployment and pros including Free and open source, Easy to set up and use, Cross-platform support, Scalable for large deployments, Customizable and extensible, Good for both personal and enterprise use.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	MeshCentral	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

MeshCentral

Description: MeshCentral is an open-source remote desktop and management software. It allows administrators to monitor, manage, and support remote computers, servers, or devices through a web-based console. Useful for IT teams to provide remote support.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

MeshCentral Features

• Remote desktop access
• File transfer
• Remote command shell
• Device management
• Monitoring and alerts
• Scripting and automation
• User and group management
• Active Directory integration
• Custom branding and theming
• Self-hosting or cloud deployment

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

MeshCentral

Pros

• Free and open source
• Easy to set up and use
• Cross-platform support
• Scalable for large deployments
• Customizable and extensible
• Good for both personal and enterprise use

Cons

• Limited mobile device support
• Can be resource intensive
• Steeper learning curve for advanced features
• Lacks some enterprise-grade features like role-based access control

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

MeshCentral

• Open Source
• Self-Hosted

GoTo Resolve

• Freemium
• Subscription-Based