Splashtop Remote Support vs GoTo Resolve

Struggling to choose between Splashtop Remote Support and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Splashtop Remote Support is a Remote Work & Education solution with tags like remote-access, remote-support, it-support, file-transfer, remote-printing, chat.

It boasts features such as Remote desktop access, Unattended remote access, File transfer, Remote print, Remote reboot and restart, Multi-monitor support, Annotations, Chat, Recording, Mobile device support and pros including Easy to use interface, Fast performance, Secure encrypted connections, Flexible pricing options, Mobile access, Broad platform support.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Splashtop Remote Support	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Splashtop Remote Support

Description: Splashtop Remote Support is a remote access and support software that allows IT professionals to remotely access computers and mobile devices to provide technical support. It offers features like file transfer, remote printing, chat, etc.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Splashtop Remote Support Features

• Remote desktop access
• Unattended remote access
• File transfer
• Remote print
• Remote reboot and restart
• Multi-monitor support
• Annotations
• Chat
• Recording
• Mobile device support

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Splashtop Remote Support

Pros

• Easy to use interface
• Fast performance
• Secure encrypted connections
• Flexible pricing options
• Mobile access
• Broad platform support

Cons

• Can be expensive for larger teams
• Limited customization options
• Must maintain separate mobile app
• Requires port forwarding for unattended access

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Splashtop Remote Support

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based