FixMe.IT vs GoTo Resolve

Struggling to choose between FixMe.IT and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

FixMe.IT is a Business & Commerce solution with tags like service-desk, asset-management, ticketing, resource-planning, change-management, knowledge-base.

It boasts features such as Incident management, Problem management, Change management, Release management, Service request management, Knowledge base, Asset management, Configuration management, Reporting and analytics and pros including Easy to use interface, Customizable workflows, Robust access control, Native mobile apps, Integration with popular apps, Self-service portal.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FixMe.IT

FixMe.IT

FixMe.IT is an IT service desk and asset management software. It provides ticketing, resource planning, change management, and knowledge base capabilities for managing IT operations and providing internal support.

Categories:
Business & Commerce It Management
service-desk asset-management ticketing resource-planning change-management knowledge-base

FixMe.IT Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service request management
  6. Knowledge base
  7. Asset management
  8. Configuration management
  9. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Customizable workflows

Robust access control

Native mobile apps

Integration with popular apps

Self-service portal

Cons

Can be pricey for small teams

Limited custom code extensibility

Third-party integrations cost extra

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration