FixMe.IT
FixMe.IT is an IT service desk and asset management software. It provides ticketing, resource planning, change management, and knowledge base capabilities for managing IT operations and providing internal support.
service-desk
asset-management
ticketing
resource-planning
change-management
knowledge-base
FixMe.IT: IT Service Desk & Asset Management Software
FixMe.IT offers ticketing, resource planning, change management, and knowledge base capabilities for efficient IT operations and internal support, providing a comprehensive platform for managing IT assets and services.
What is FixMe.IT?
FixMe.IT is a comprehensive IT service management solution designed to help IT teams manage assets, track issues and requests, plan changes, and deliver excellent internal IT support. Key capabilities include:
- Service Desk - Web-based portal for users to submit support tickets, with automatic routing and notifications to streamline request handling.
- Asset Management - Discovery, inventory, and lifecycle tracking for hardware and software assets across the organization.
- Change Management - Workflow for planning, approving, and scheduling changes to minimize disruption.
- Knowledge Base - Repository of support articles to aid in troubleshooting and self-service for common issues.
- Reporting and Analytics - Customizable dashboards and reports to identify trends, improve processes, and demonstrate IT value.
FixMe.IT places key information and capabilities at the fingertips of technicians to enhance IT productivity. With customizable workflows, rules, and automation, the platform can adapt to the specific needs of any IT organization. Vendor provides regular updates and excellent ongoing support and training.
FixMe.IT Features
Features
- Incident management
- Problem management
- Change management
- Release management
- Service request management
- Knowledge base
- Asset management
- Configuration management
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Easy to use interface
Customizable workflows
Robust access control
Native mobile apps
Integration with popular apps
Self-service portal
Cons
Can be pricey for small teams
Limited custom code extensibility
Third-party integrations cost extra
Official Links
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