What is FixMe.IT?
FixMe.IT is a comprehensive IT service management solution designed to help IT teams manage assets, track issues and requests, plan changes, and deliver excellent internal IT support. Key capabilities include:
- Service Desk - Web-based portal for users to submit support tickets, with automatic routing and notifications to streamline request handling.
- Asset Management - Discovery, inventory, and lifecycle tracking for hardware and software assets across the organization.
- Change Management - Workflow for planning, approving, and scheduling changes to minimize disruption.
- Knowledge Base - Repository of support articles to aid in troubleshooting and self-service for common issues.
- Reporting and Analytics - Customizable dashboards and reports to identify trends, improve processes, and demonstrate IT value.
FixMe.IT places key information and capabilities at the fingertips of technicians to enhance IT productivity. With customizable workflows, rules, and automation, the platform can adapt to the specific needs of any IT organization. Vendor provides regular updates and excellent ongoing support and training.