What is Zoho Assist?
Zoho Assist is a leading remote support and access software designed to help IT teams deliver fast, efficient support. It allows support technicians to gain remote access to computers and mobile devices to diagnose problems, resolve issues, offer guidance, and provide training.
Key features of Zoho Assist include:
- Secure unattended remote access to computers and servers
- Remote control of devices with the ability to take over keyboard and mouse control
- Multi-platform support across Windows, Mac, iOS and Android operating systems
- Live chat and video conferencing for collaborative troubleshooting
- File transfer to remotely access or send files back and forth
- Reboot and reconnect to devices remotely
- Portable sessions to access multiple devices seamlessly
- Monitoring and auditing of all remote access sessions
- Robust access rights management and permissions
Zoho Assist makes it easy for IT technicians to rapidly deliver support to employees working remotely. Its intuitive interface allows technicians to quickly connect, take over control, transfer files, chat, reboot devices, and resolve problems without needing end user involvement. Auditing, permissions and authentication safeguard security and privacy.