GoTo Resolve vs Zoho Assist

Struggling to choose between GoTo Resolve and Zoho Assist? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Zoho Assist is a Remote Work & Education product tagged with remote-access, remote-support, remote-control, unattended-access, live-chat, file-transfer.

Its standout features include Remote Control, Unattended Access, Live Chat, File Transfer, Reboot & Reconnect, Multi-monitor Support, Mobile Remote Control, Meeting and Collaboration, and it shines with pros like Easy to use interface, Affordable pricing, Robust feature set, Integration with other Zoho products, Mobile apps available, Secure remote connections.

Feature	GoTo Resolve	Zoho Assist
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Zoho Assist

Description: Zoho Assist is a remote support and access software that allows IT professionals to remotely connect, collaborate and support computers and other devices. It offers features like remote control, unattended access, live chat, file transfer and more.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Zoho Assist Features

• Remote Control
• Unattended Access
• Live Chat
• File Transfer
• Reboot & Reconnect
• Multi-monitor Support
• Mobile Remote Control
• Meeting and Collaboration

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Zoho Assist

Pros

• Easy to use interface
• Affordable pricing
• Robust feature set
• Integration with other Zoho products
• Mobile apps available
• Secure remote connections

Cons

• Limited custom branding options
• No screen recording feature
• Can be slow over poor connections
• Limited reporting capabilities

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Zoho Assist

• Freemium
• Subscription-Based