Struggling to choose between GoTo Resolve and Zoho Assist? Both products offer unique advantages, making it a tough decision.
GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.
It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.
On the other hand, Zoho Assist is a Remote Work & Education product tagged with remote-access, remote-support, remote-control, unattended-access, live-chat, file-transfer.
Its standout features include Remote Control, Unattended Access, Live Chat, File Transfer, Reboot & Reconnect, Multi-monitor Support, Mobile Remote Control, Meeting and Collaboration, and it shines with pros like Easy to use interface, Affordable pricing, Robust feature set, Integration with other Zoho products, Mobile apps available, Secure remote connections.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
Zoho Assist is a remote support and access software that allows IT professionals to remotely connect, collaborate and support computers and other devices. It offers features like remote control, unattended access, live chat, file transfer and more.