RemotebyMail vs GoTo Resolve

Struggling to choose between RemotebyMail and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

RemotebyMail is a Remote Work & Education solution with tags like remote-access, screen-sharing, file-transfer, chat.

It boasts features such as Remote desktop access, File transfer, Screen sharing, Remote printing, Chat, Remote reboot, Session recording and pros including Easy to use interface, Secure encrypted connections, Cross-platform support, Flexible pricing options, Good performance.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	RemotebyMail	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

RemotebyMail

Description: RemotebyMail is a remote access software that allows users to access and control computers or servers from any internet-connected device. It facilitates remote support, administration, and collaboration through features like screen sharing, file transfer, chat, etc.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

RemotebyMail Features

• Remote desktop access
• File transfer
• Screen sharing
• Remote printing
• Chat
• Remote reboot
• Session recording

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

RemotebyMail

Pros

• Easy to use interface
• Secure encrypted connections
• Cross-platform support
• Flexible pricing options
• Good performance

Cons

• Limited free version
• Can be expensive for large teams
• Setup requires some technical knowledge
• Lacks some advanced features of competitors

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

RemotebyMail

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based