RemotebyMail vs GoTo Resolve

Struggling to choose between RemotebyMail and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

RemotebyMail is a Remote Work & Education solution with tags like remote-access, screen-sharing, file-transfer, chat.

It boasts features such as Remote desktop access, File transfer, Screen sharing, Remote printing, Chat, Remote reboot, Session recording and pros including Easy to use interface, Secure encrypted connections, Cross-platform support, Flexible pricing options, Good performance.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

RemotebyMail

RemotebyMail

RemotebyMail is a remote access software that allows users to access and control computers or servers from any internet-connected device. It facilitates remote support, administration, and collaboration through features like screen sharing, file transfer, chat, etc.

Categories:
Remote Work & Education Remote Access
remote-access screen-sharing file-transfer chat

RemotebyMail Features

  1. Remote desktop access
  2. File transfer
  3. Screen sharing
  4. Remote printing
  5. Chat
  6. Remote reboot
  7. Session recording

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Secure encrypted connections

Cross-platform support

Flexible pricing options

Good performance

Cons

Limited free version

Can be expensive for large teams

Setup requires some technical knowledge

Lacks some advanced features of competitors

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration