RemoteView vs GoTo Resolve

Struggling to choose between RemoteView and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

RemoteView is a Remote Work & Education solution with tags like remote-access, remote-support, it-support.

It boasts features such as Remote desktop control, File transfer, Text chat, VPN connections, Remote printing, Remote reboot, Screen recording, Mobile device support, Unattended access, Multi-monitor support and pros including Easy to use interface, Fast remote connections, Works through firewalls and NAT, Supports mobile devices, Affordable pricing, No hardware or software installation needed.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	RemoteView	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

RemoteView

Description: RemoteView is a remote access and remote support software that allows IT professionals to access computers and devices remotely to provide support. It enables remote control, file transfer, chat, VPN connections, and more.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

RemoteView Features

• Remote desktop control
• File transfer
• Text chat
• VPN connections
• Remote printing
• Remote reboot
• Screen recording
• Mobile device support
• Unattended access
• Multi-monitor support

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

RemoteView

Pros

• Easy to use interface
• Fast remote connections
• Works through firewalls and NAT
• Supports mobile devices
• Affordable pricing
• No hardware or software installation needed

Cons

• Limited customization options
• No whiteboard or annotation tools
• No Linux client
• Limited mobile device control features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

RemoteView

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based