RemoteView vs GoTo Resolve

Struggling to choose between RemoteView and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

RemoteView is a Remote Work & Education solution with tags like remote-access, remote-support, it-support.

It boasts features such as Remote desktop control, File transfer, Text chat, VPN connections, Remote printing, Remote reboot, Screen recording, Mobile device support, Unattended access, Multi-monitor support and pros including Easy to use interface, Fast remote connections, Works through firewalls and NAT, Supports mobile devices, Affordable pricing, No hardware or software installation needed.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

RemoteView

RemoteView

RemoteView is a remote access and remote support software that allows IT professionals to access computers and devices remotely to provide support. It enables remote control, file transfer, chat, VPN connections, and more.

Categories:
remote-access remote-support it-support

RemoteView Features

  1. Remote desktop control
  2. File transfer
  3. Text chat
  4. VPN connections
  5. Remote printing
  6. Remote reboot
  7. Screen recording
  8. Mobile device support
  9. Unattended access
  10. Multi-monitor support

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Fast remote connections

Works through firewalls and NAT

Supports mobile devices

Affordable pricing

No hardware or software installation needed

Cons

Limited customization options

No whiteboard or annotation tools

No Linux client

Limited mobile device control features


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration