Zsoporte
zsoporte is a help desk and IT support ticket management software. It helps companies efficiently manage and resolve support requests and issues from customers and employees.
help-desk
it-support
ticket-management
issue-tracking
zsoporte: Help Desk & Ticket Management Software
Manage customer and employee support requests with zsoporte, an efficient help desk and IT support ticket management software designed to resolve issues quickly.
What is Zsoporte?
zsoporte is a comprehensive help desk and IT support ticket management system designed for companies and teams that need to efficiently track, manage, and resolve customer and internal support requests and issues. Key features of zsoporte include:
- Ticket management system to log support requests with details like priority, status, assignee, etc.
- Knowledge base to document solutions to common problems
- Asset management to track hardware and software inventory
- SLA tracking and reporting for performance metrics
- Email integration and support portal for easy ticket creation
- Role-based access control to manage access and permissions
- Customizable workflows to match your support processes
- Integration capabilities with other business systems
- Mobile access to tickets and knowledge base
- Reporting and analytics for actionable insights
With its modern interface, robust feature set and configurability, zsoporte is a helpful platform for organizations to efficiently track, prioritize and resolve customer and internal support tickets. Companies across many industries like IT, managed services, healthcare, financial services use zsoporte as their help desk system.
Zsoporte Features
Features
- Ticket management
- Knowledge base
- Asset management
- SLA management
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Easy to use interface
Customizable workflows
Multiple support channels
Automated ticket routing
Mobile app for technicians
Cons
Can be pricey for small teams
Limited third-party integrations
Light on advanced reporting features
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