What is Livecare Support?
Livecare Support is a cloud-based customer service software designed for companies that want to deliver exceptional customer support across channels. It provides a unified workspace for agents to manage conversations from multiple sources, including live chat, email ticketing, social media, and AI-powered self-service.
Key features of Livecare Support include:
- Live Chat - Real-time chat widget for agents to engage visitors proactively. Comes with chat transfer, real-time translation, co-browsing etc.
- Shared Inbox - Unified email ticketing system to manage support requests from one single dashboard.
- AI Knowledge Base - Customizable self-service help center with smart content suggestions.
- Conversational AI - Automated chatbot to handle common customer queries and qualify leads 24/7.
- CSAT Surveys - Get feedback and insights into the customer journey.
- Consolidated Reporting - Analyze key customer service metrics and agent performance.
- Mobile App - Allow agents to work on-the-go.
- REST API & Webhooks - Seamless integrations with CRM and other business systems.
- SSO & Advanced Security - Ensure customer data safety.
In summary, Livecare Support combines multiple channels into one advanced solution to help support teams track, prioritize, and resolve customer issues efficiently, provide self-service options, and deliver personalized service.