Remote.it vs Livecare Support

Struggling to choose between Remote.it and Livecare Support? Both products offer unique advantages, making it a tough decision.

Remote.it is a Remote Work & Education solution with tags like remote-access, remote-support, it-management, screen-sharing.

It boasts features such as Screen sharing, Unattended remote access, Remote printing, File transfer, Remote reboot, Remote command prompt, Mobile device support, Multi-platform support (Windows, Mac, Linux), Remote monitoring, Chat, Annotations and pros including Easy to use interface, No client software required, Works through firewalls and proxies, Secure encrypted connections, Mobile apps available, Integrates with help desk platforms.

On the other hand, Livecare Support is a Business & Commerce product tagged with live-chat, email-ticketing, selfservice, help-desk, customer-support.

Its standout features include Live Chat, Email Ticketing, AI-powered self-service help center, Omni-channel support, and it shines with pros like Easy to use interface, Multiple support channels, AI automation capabilities, Mobile app available.

Feature	Remote.it	Livecare Support
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Remote.it

Description: Remote.it is a remote access and remote support software that allows IT professionals to remotely connect to computers and mobile devices to fix issues, provide support, and manage devices. It offers features like screen sharing, unattended access, multi-platform support, and mobile device support.

Livecare Support

Description: Livecare Support is a customer service software that provides live chat, email ticketing, and AI-powered self-service help center capabilities. It enables companies to deliver personalized, omni-channel support experiences.

Key Features Comparison

Remote.it Features

• Screen sharing
• Unattended remote access
• Remote printing
• File transfer
• Remote reboot
• Remote command prompt
• Mobile device support
• Multi-platform support (Windows, Mac, Linux)
• Remote monitoring
• Chat
• Annotations

Livecare Support Features

• Live Chat
• Email Ticketing
• AI-powered self-service help center
• Omni-channel support

Pros & Cons Analysis

Remote.it

Pros

• Easy to use interface
• No client software required
• Works through firewalls and proxies
• Secure encrypted connections
• Mobile apps available
• Integrates with help desk platforms

Cons

• Limited free plan
• Can be expensive for larger teams
• Lacks some advanced features of competitors

Livecare Support

Pros

• Easy to use interface
• Multiple support channels
• AI automation capabilities
• Mobile app available

Cons

• Can be pricey for small businesses
• Limited customization options
• No phone support

Pricing Comparison

Remote.it

• Freemium
• Subscription-Based

Livecare Support

• Subscription-Based