Remote Administrator Control vs GoTo Resolve

Struggling to choose between Remote Administrator Control and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Remote Administrator Control is a Network & Admin solution with tags like remote-control, remote-access, it-management, system-administration.

It boasts features such as Remote desktop control, File transfer, System monitoring, Remote command prompt, Remote registry editor, Remote reboot/shutdown, Chat, Reporting and pros including Easy remote access and control, Increased productivity, Faster troubleshooting and support, Centralized management, Works across platforms, Secure encrypted connections.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Remote Administrator Control	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Remote Administrator Control

Description: Remote Administrator Control is software that allows IT professionals to remotely access, monitor, manage, and troubleshoot computers and servers. It enables remote control, file transfer, system monitoring, and more.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Remote Administrator Control Features

• Remote desktop control
• File transfer
• System monitoring
• Remote command prompt
• Remote registry editor
• Remote reboot/shutdown
• Chat
• Reporting

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Remote Administrator Control

Pros

• Easy remote access and control
• Increased productivity
• Faster troubleshooting and support
• Centralized management
• Works across platforms
• Secure encrypted connections

Cons

• Can be abused if not secured properly
• Latency issues on poor connections
• Requires port forwarding for WAN access
• Can be complex for novice users
• Licensing costs for advanced features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Remote Administrator Control

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based