GoSupportNow
GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.
help-desk
customer-support
ticketing
knowledge-base
community-forums
chat
analytics
GoSupportNow: Help Desk Software for Fast Customer Resolutions
GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.
What is GoSupportNow?
GoSupportNow is a cloud-based help desk and customer support software designed for companies of all sizes. It provides a complete set of tools to help support teams deliver exceptional customer service and resolve issues quickly.
Key features of GoSupportNow include:
- Ticketing system to track, prioritize and solve customer support tickets
- Knowledge base to document solutions to common problems
- Community forums where customers can find answers and interact with each other
- Live chat to enable real-time customer conversations
- Call center capabilities for voice and phone support
- Analytics and reports to gain insights from support interactions
- Customizable support portal where customers can self-serve
- Automation to streamline repetitive support tasks
- Integrations with other business apps like CRM, billing systems etc.
GoSupportNow focuses on providing an omnichannel support platform that makes it easy for customers to get help through their preferred channel. The intuitive interface allows agents to manage conversations across channels from a unified desktop.
With its scalability and flexibility, GoSupportNow is suited for high-growth companies that aim to deliver personalized and proactive support. Robust security, compliance and data protection features further make it ideal for businesses dealing with sensitive customer data.
GoSupportNow Features
Features
- Ticketing system
- Knowledge base
- Community forums
- Live chat
- Analytics and reporting
- Customizable branding
- Integrations with popular apps
Pricing
- Free
- Freemium
- Subscription-Based
Pros
Comprehensive customer support solution
Easy to use and set up
Scalable for businesses of all sizes
Robust reporting and analytics
Collaborative features for team management
Cons
Limited customization options in the free plan
Pricing can be expensive for larger teams
Mobile app functionality could be improved
Official Links
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