TeamViewer vs GoSupportNow

Struggling to choose between TeamViewer and GoSupportNow? Both products offer unique advantages, making it a tough decision.

TeamViewer is a Remote Work & Education solution with tags like remote-desktop, screen-sharing, file-transfer, remote-support, online-meetings.

It boasts features such as Remote desktop access, File transfer, Screen sharing, Online meetings, Remote printing, VPN access, Remote device control and pros including Easy to use interface, Cross-platform support, Secure encrypted connections, Free for personal use, No need to configure router or firewall settings, Mobile app available.

On the other hand, GoSupportNow is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, chat, analytics.

Its standout features include Ticketing system, Knowledge base, Community forums, Live chat, Analytics and reporting, Customizable branding, Integrations with popular apps, and it shines with pros like Comprehensive customer support solution, Easy to use and set up, Scalable for businesses of all sizes, Robust reporting and analytics, Collaborative features for team management.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

TeamViewer

TeamViewer

TeamViewer is a popular remote desktop software that allows users to access and control computers or mobile devices remotely over the internet. It facilitates remote support and online meetings with features like screen sharing, file transfer, and more.

Categories:
remote-desktop screen-sharing file-transfer remote-support online-meetings

TeamViewer Features

  1. Remote desktop access
  2. File transfer
  3. Screen sharing
  4. Online meetings
  5. Remote printing
  6. VPN access
  7. Remote device control

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Cross-platform support

Secure encrypted connections

Free for personal use

No need to configure router or firewall settings

Mobile app available

Cons

Free version lacks some features

Can be expensive for business use

Requires installation on all devices

Session recording not available in free version

Free users limited to only 1 active session


GoSupportNow

GoSupportNow

GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.

Categories:
help-desk customer-support ticketing knowledge-base community-forums chat analytics

GoSupportNow Features

  1. Ticketing system
  2. Knowledge base
  3. Community forums
  4. Live chat
  5. Analytics and reporting
  6. Customizable branding
  7. Integrations with popular apps

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Comprehensive customer support solution

Easy to use and set up

Scalable for businesses of all sizes

Robust reporting and analytics

Collaborative features for team management

Cons

Limited customization options in the free plan

Pricing can be expensive for larger teams

Mobile app functionality could be improved