TeamViewer vs GoSupportNow

Struggling to choose between TeamViewer and GoSupportNow? Both products offer unique advantages, making it a tough decision.

TeamViewer is a Remote Work & Education solution with tags like remote-desktop, screen-sharing, file-transfer, remote-support, online-meetings.

It boasts features such as Remote desktop access, File transfer, Screen sharing, Online meetings, Remote printing, VPN access, Remote device control and pros including Easy to use interface, Cross-platform support, Secure encrypted connections, Free for personal use, No need to configure router or firewall settings, Mobile app available.

On the other hand, GoSupportNow is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, chat, analytics.

Its standout features include Ticketing system, Knowledge base, Community forums, Live chat, Analytics and reporting, Customizable branding, Integrations with popular apps, and it shines with pros like Comprehensive customer support solution, Easy to use and set up, Scalable for businesses of all sizes, Robust reporting and analytics, Collaborative features for team management.

Feature	TeamViewer	GoSupportNow
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

TeamViewer

Description: TeamViewer is a popular remote desktop software that allows users to access and control computers or mobile devices remotely over the internet. It facilitates remote support and online meetings with features like screen sharing, file transfer, and more.

GoSupportNow

Description: GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.

Key Features Comparison

TeamViewer Features

• Remote desktop access
• File transfer
• Screen sharing
• Online meetings
• Remote printing
• VPN access
• Remote device control

GoSupportNow Features

• Ticketing system
• Knowledge base
• Community forums
• Live chat
• Analytics and reporting
• Customizable branding
• Integrations with popular apps

Pros & Cons Analysis

TeamViewer

Pros

• Easy to use interface
• Cross-platform support
• Secure encrypted connections
• Free for personal use
• No need to configure router or firewall settings
• Mobile app available

Cons

• Free version lacks some features
• Can be expensive for business use
• Requires installation on all devices
• Session recording not available in free version
• Free users limited to only 1 active session

GoSupportNow

Pros

• Comprehensive customer support solution
• Easy to use and set up
• Scalable for businesses of all sizes
• Robust reporting and analytics
• Collaborative features for team management

Cons

• Limited customization options in the free plan
• Pricing can be expensive for larger teams
• Mobile app functionality could be improved

Pricing Comparison

TeamViewer

• Freemium
• Subscription-Based

GoSupportNow

• Free
• Freemium
• Subscription-Based