Remotely vs GoSupportNow

Struggling to choose between Remotely and GoSupportNow? Both products offer unique advantages, making it a tough decision.

Remotely is a Remote Work & Education solution with tags like remote-desktop, file-transfer, chat, vpn, open-source.

It boasts features such as Remote desktop control, File transfer, Chat, VPN tunneling and pros including Free and open source, Cross-platform, Secure encrypted connections, Easy to set up and use.

On the other hand, GoSupportNow is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, chat, analytics.

Its standout features include Ticketing system, Knowledge base, Community forums, Live chat, Analytics and reporting, Customizable branding, Integrations with popular apps, and it shines with pros like Comprehensive customer support solution, Easy to use and set up, Scalable for businesses of all sizes, Robust reporting and analytics, Collaborative features for team management.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Remotely

Remotely

Remotely is a free, open source remote access software that allows users to access computers and servers remotely. It offers features like remote desktop control, file transfer, chat, VPN tunneling, and more.

Categories:
remote-desktop file-transfer chat vpn open-source

Remotely Features

  1. Remote desktop control
  2. File transfer
  3. Chat
  4. VPN tunneling

Pricing

  • Free
  • Open Source

Pros

Free and open source

Cross-platform

Secure encrypted connections

Easy to set up and use

Cons

Limited features compared to paid options

Can be slower than proprietary software

Requires port forwarding for remote access


GoSupportNow

GoSupportNow

GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.

Categories:
help-desk customer-support ticketing knowledge-base community-forums chat analytics

GoSupportNow Features

  1. Ticketing system
  2. Knowledge base
  3. Community forums
  4. Live chat
  5. Analytics and reporting
  6. Customizable branding
  7. Integrations with popular apps

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Comprehensive customer support solution

Easy to use and set up

Scalable for businesses of all sizes

Robust reporting and analytics

Collaborative features for team management

Cons

Limited customization options in the free plan

Pricing can be expensive for larger teams

Mobile app functionality could be improved