Remotely vs GoSupportNow

Struggling to choose between Remotely and GoSupportNow? Both products offer unique advantages, making it a tough decision.

Remotely is a Remote Work & Education solution with tags like remote-desktop, file-transfer, chat, vpn, open-source.

It boasts features such as Remote desktop control, File transfer, Chat, VPN tunneling and pros including Free and open source, Cross-platform, Secure encrypted connections, Easy to set up and use.

On the other hand, GoSupportNow is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, chat, analytics.

Its standout features include Ticketing system, Knowledge base, Community forums, Live chat, Analytics and reporting, Customizable branding, Integrations with popular apps, and it shines with pros like Comprehensive customer support solution, Easy to use and set up, Scalable for businesses of all sizes, Robust reporting and analytics, Collaborative features for team management.

Feature	Remotely	GoSupportNow
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Remotely

Description: Remotely is a free, open source remote access software that allows users to access computers and servers remotely. It offers features like remote desktop control, file transfer, chat, VPN tunneling, and more.

GoSupportNow

Description: GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.

Key Features Comparison

Remotely Features

• Remote desktop control
• File transfer
• Chat
• VPN tunneling

GoSupportNow Features

• Ticketing system
• Knowledge base
• Community forums
• Live chat
• Analytics and reporting
• Customizable branding
• Integrations with popular apps

Pros & Cons Analysis

Remotely

Pros

• Free and open source
• Cross-platform
• Secure encrypted connections
• Easy to set up and use

Cons

• Limited features compared to paid options
• Can be slower than proprietary software
• Requires port forwarding for remote access

GoSupportNow

Pros

• Comprehensive customer support solution
• Easy to use and set up
• Scalable for businesses of all sizes
• Robust reporting and analytics
• Collaborative features for team management

Cons

• Limited customization options in the free plan
• Pricing can be expensive for larger teams
• Mobile app functionality could be improved

Pricing Comparison

Remotely

• Free
• Open Source

GoSupportNow

• Free
• Freemium
• Subscription-Based