mRemoteNG vs GoSupportNow

Struggling to choose between mRemoteNG and GoSupportNow? Both products offer unique advantages, making it a tough decision.

mRemoteNG is a Network & Admin solution with tags like remote-desktop, ssh, vnc, connections-manager.

It boasts features such as Tabbed interface, Multi-protocol support (RDP, VNC, SSH, Telnet, rlogin), Encrypted password storage, Organize connections in a tree hierarchy, Search functionality, Scripting and automation, Portable version available and pros including Open source and free, Intuitive tabbed interface, Supports many protocols, Secure encrypted storage, Highly customizable.

On the other hand, GoSupportNow is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, chat, analytics.

Its standout features include Ticketing system, Knowledge base, Community forums, Live chat, Analytics and reporting, Customizable branding, Integrations with popular apps, and it shines with pros like Comprehensive customer support solution, Easy to use and set up, Scalable for businesses of all sizes, Robust reporting and analytics, Collaborative features for team management.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

mRemoteNG

mRemoteNG

mRemoteNG is an open-source, tabbed, multi-protocol, remote connections manager. It allows you to view all your remote connections in a simple yet powerful interface. mRemoteNG supports the Remote Desktop Protocol, VNC, SSH, Telnet, rlogin, and RAW Socket connections.

Categories:
remote-desktop ssh vnc connections-manager

MRemoteNG Features

  1. Tabbed interface
  2. Multi-protocol support (RDP, VNC, SSH, Telnet, rlogin)
  3. Encrypted password storage
  4. Organize connections in a tree hierarchy
  5. Search functionality
  6. Scripting and automation
  7. Portable version available

Pricing

  • Open Source

Pros

Open source and free

Intuitive tabbed interface

Supports many protocols

Secure encrypted storage

Highly customizable

Cons

Steep learning curve

No native macOS or Linux clients

Limited mobile support


GoSupportNow

GoSupportNow

GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.

Categories:
help-desk customer-support ticketing knowledge-base community-forums chat analytics

GoSupportNow Features

  1. Ticketing system
  2. Knowledge base
  3. Community forums
  4. Live chat
  5. Analytics and reporting
  6. Customizable branding
  7. Integrations with popular apps

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Comprehensive customer support solution

Easy to use and set up

Scalable for businesses of all sizes

Robust reporting and analytics

Collaborative features for team management

Cons

Limited customization options in the free plan

Pricing can be expensive for larger teams

Mobile app functionality could be improved