Remoter vs GoTo Resolve

Struggling to choose between Remoter and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Remoter is a Remote Work & Education solution with tags like remote-access, remote-control, file-transfer, screen-sharing.

It boasts features such as Remote desktop control, File transfer, Text and voice chat, Screen sharing, VPN connection, Works on Windows, Mac, Linux, iOS and Android and pros including Free and open source, Easy to set up and use, Secure encrypted connections, Cross-platform support, Allows controlling computer remotely, Has mobile apps.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Remoter	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Remoter

Description: Remoter is a free remote access and remote control software that allows you to connect to another computer over the internet. It offers features like file transfer, chat, video call, screen sharing, and remote desktop control.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Remoter Features

• Remote desktop control
• File transfer
• Text and voice chat
• Screen sharing
• VPN connection
• Works on Windows, Mac, Linux, iOS and Android

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Remoter

Pros

• Free and open source
• Easy to set up and use
• Secure encrypted connections
• Cross-platform support
• Allows controlling computer remotely
• Has mobile apps

Cons

• Limited features in free version
• Can be slower than paid options
• Requires port forwarding for remote access
• No active directory support
• No unattended access features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Remoter

• Freemium

GoTo Resolve

• Freemium
• Subscription-Based