Remoter vs GoTo Resolve

Struggling to choose between Remoter and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Remoter is a Remote Work & Education solution with tags like remote-access, remote-control, file-transfer, screen-sharing.

It boasts features such as Remote desktop control, File transfer, Text and voice chat, Screen sharing, VPN connection, Works on Windows, Mac, Linux, iOS and Android and pros including Free and open source, Easy to set up and use, Secure encrypted connections, Cross-platform support, Allows controlling computer remotely, Has mobile apps.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Remoter

Remoter

Remoter is a free remote access and remote control software that allows you to connect to another computer over the internet. It offers features like file transfer, chat, video call, screen sharing, and remote desktop control.

Categories:
remote-access remote-control file-transfer screen-sharing

Remoter Features

  1. Remote desktop control
  2. File transfer
  3. Text and voice chat
  4. Screen sharing
  5. VPN connection
  6. Works on Windows, Mac, Linux, iOS and Android

Pricing

  • Freemium

Pros

Free and open source

Easy to set up and use

Secure encrypted connections

Cross-platform support

Allows controlling computer remotely

Has mobile apps

Cons

Limited features in free version

Can be slower than paid options

Requires port forwarding for remote access

No active directory support

No unattended access features


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration