Remotely vs GoTo Resolve

Struggling to choose between Remotely and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Remotely is a Remote Work & Education solution with tags like remote-desktop, file-transfer, chat, vpn, open-source.

It boasts features such as Remote desktop control, File transfer, Chat, VPN tunneling and pros including Free and open source, Cross-platform, Secure encrypted connections, Easy to set up and use.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Remotely

Remotely

Remotely is a free, open source remote access software that allows users to access computers and servers remotely. It offers features like remote desktop control, file transfer, chat, VPN tunneling, and more.

Categories:
remote-desktop file-transfer chat vpn open-source

Remotely Features

  1. Remote desktop control
  2. File transfer
  3. Chat
  4. VPN tunneling

Pricing

  • Free
  • Open Source

Pros

Free and open source

Cross-platform

Secure encrypted connections

Easy to set up and use

Cons

Limited features compared to paid options

Can be slower than proprietary software

Requires port forwarding for remote access


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration