CrossLoop vs GoTo Resolve

Struggling to choose between CrossLoop and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

CrossLoop is a Remote Work & Education solution with tags like remote-desktop, file-transfer, screen-sharing, voip.

It boasts features such as Remote desktop access, File transfer, Remote printing, VOIP calls, Screen sharing and pros including Easy to set up, Free for personal use, Allows remote control of another computer, Good for remote tech support and collaboration.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	CrossLoop	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

CrossLoop

Description: CrossLoop is a remote desktop software that allows users to access and control a computer remotely over the internet. It enables file transfer, remote printing, VOIP calls and screen sharing. CrossLoop is easy to set up and free for personal use.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

CrossLoop Features

• Remote desktop access
• File transfer
• Remote printing
• VOIP calls
• Screen sharing

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

CrossLoop

Pros

• Easy to set up
• Free for personal use
• Allows remote control of another computer
• Good for remote tech support and collaboration

Cons

• Limited features in free version
• Can be slow over poor internet connections
• Requires installation on both computers
• Free version has session time limits

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

CrossLoop

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based