ShowMyPC vs GoTo Resolve

Struggling to choose between ShowMyPC and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

ShowMyPC is a Remote Work & Education solution with tags like remote-access, screen-sharing, remote-support, file-transfer.

It boasts features such as Remote desktop access, Screen sharing, Remote control, File transfer, Chat, Multi-monitor support, Recording sessions, Unattended access, Mobile apps and pros including Easy to use, Fast performance, Secure encrypted connections, Mobile access, Affordable pricing.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ShowMyPC

ShowMyPC

ShowMyPC is a remote access software that allows users to remotely connect to computers to provide remote support and access files and applications. It enables screen sharing, remote control, and file transfers.

Categories:
remote-access screen-sharing remote-support file-transfer

ShowMyPC Features

  1. Remote desktop access
  2. Screen sharing
  3. Remote control
  4. File transfer
  5. Chat
  6. Multi-monitor support
  7. Recording sessions
  8. Unattended access
  9. Mobile apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Fast performance

Secure encrypted connections

Mobile access

Affordable pricing

Cons

Limited customization options

No webcam sharing

Maximum of 5 concurrent sessions in basic plan


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration