ShowMyPC vs GoTo Resolve

Struggling to choose between ShowMyPC and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

ShowMyPC is a Remote Work & Education solution with tags like remote-access, screen-sharing, remote-support, file-transfer.

It boasts features such as Remote desktop access, Screen sharing, Remote control, File transfer, Chat, Multi-monitor support, Recording sessions, Unattended access, Mobile apps and pros including Easy to use, Fast performance, Secure encrypted connections, Mobile access, Affordable pricing.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	ShowMyPC	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

ShowMyPC

Description: ShowMyPC is a remote access software that allows users to remotely connect to computers to provide remote support and access files and applications. It enables screen sharing, remote control, and file transfers.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

ShowMyPC Features

• Remote desktop access
• Screen sharing
• Remote control
• File transfer
• Chat
• Multi-monitor support
• Recording sessions
• Unattended access
• Mobile apps

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

ShowMyPC

Pros

• Easy to use
• Fast performance
• Secure encrypted connections
• Mobile access
• Affordable pricing

Cons

• Limited customization options
• No webcam sharing
• Maximum of 5 concurrent sessions in basic plan

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

ShowMyPC

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based