Cobrowse.io vs GoTo Resolve

Struggling to choose between Cobrowse.io and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Cobrowse.io is a Online Services solution with tags like cobrowsing, video-chat, screen-sharing, customer-engagement, realtime-support.

It boasts features such as Co-browsing, Video chat, Screen sharing, Real-time support, Session recording, Agent collaboration and pros including Improves customer engagement, Reduces support costs, Increases sales conversions, Enables remote troubleshooting, Builds trust through transparency.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Cobrowse.io

Cobrowse.io

Cobrowse.io is a customer engagement platform that enables website visitors to interact with customer support agents in real-time through co-browsing, video chat, and screen sharing. It allows agents to guide visitors through the website and troubleshoot issues collaboratively.

Categories:
Online Services Customer Support
cobrowsing video-chat screen-sharing customer-engagement realtime-support

Cobrowse.io Features

  1. Co-browsing
  2. Video chat
  3. Screen sharing
  4. Real-time support
  5. Session recording
  6. Agent collaboration

Pricing

  • Freemium
  • Subscription-Based

Pros

Improves customer engagement

Reduces support costs

Increases sales conversions

Enables remote troubleshooting

Builds trust through transparency

Cons

Can be perceived as invasive

Requires training for agents

Adds technical complexity

Increases bandwidth usage

Limits customer privacy

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration