Cobrowse.io
Cobrowse.io is a customer engagement platform that enables website visitors to interact with customer support agents in real-time through co-browsing, video chat, and screen sharing. It allows agents to guide visitors through the website and troubleshoot issues collaboratively.
Cobrowse.io: Real-Time Customer Engagement
Customer engagement platform offering co-browsing, video chat, and screen sharing for real-time support agent-visitor interactions
What is Cobrowse.io?
Cobrowse.io is a feature-rich customer engagement platform designed to connect website visitors with customer support agents in real-time. It facilitates collaborative web browsing sessions called "co-browsing" that allow agents to see visitors' screens and guide them through the website.
Key features of Cobrowse.io include:
- Co-browsing - Agents can highlight elements, fill out forms, and navigate pages along with visitors.
- Video chat - Face-to-face video conversations build trust and facilitate communication.
- Screen sharing - Visitors can share their screens with agents for troubleshooting.
- Session notes - Agents can log notes to capture session details and visitor info.
- Smart routing - Uses visitor context to connect them with the best-matched agent.
- Customizable widgets - Embeddable widgets initiate sessions with customizable branding.
- Mobile support - iOS and Android SDKs enable co-browsing on mobile devices.
- Analytics - Detailed reports track CS metrics like session times, conversions, satisfaction.
Cobrowse.io integrates with popular tools like Zendesk, Salesforce, Intercom, and more. It complies with security standards like ISO and PCI DSS to ensure visitor data protection.
Cobrowse.io Features
Features
- Co-browsing
- Video chat
- Screen sharing
- Real-time support
- Session recording
- Agent collaboration
Pricing
- Freemium
- Subscription-Based
Pros
Improves customer engagement
Reduces support costs
Increases sales conversions
Enables remote troubleshooting
Builds trust through transparency
Cons
Can be perceived as invasive
Requires training for agents
Adds technical complexity
Increases bandwidth usage
Limits customer privacy
Official Links
Reviews & Ratings
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