UltraViewer vs GoTo Resolve

Struggling to choose between UltraViewer and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

UltraViewer is a Remote Work & Education solution with tags like remote-desktop, crossplatform, free.

It boasts features such as Remote desktop access, File transfer, Screen recording, Chat, Works across platforms and pros including Free, Lightweight, Easy to use, Cross-platform compatibility.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	UltraViewer	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

UltraViewer

Description: UltraViewer is a free remote desktop software that allows users to access computers and servers remotely. It is lightweight, easy to use, and works across platforms including Windows, Mac, Linux, iOS and Android.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

UltraViewer Features

• Remote desktop access
• File transfer
• Screen recording
• Chat
• Works across platforms

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

UltraViewer

Pros

• Free
• Lightweight
• Easy to use
• Cross-platform compatibility

Cons

• Limited features compared to paid options
• Data privacy concerns

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

UltraViewer

• Free
• Freemium

GoTo Resolve

• Freemium
• Subscription-Based