Splashtop Business Access vs GoTo Resolve

Struggling to choose between Splashtop Business Access and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Splashtop Business Access is a Remote Work & Education solution with tags like remote-access, remote-support, it-support, troubleshooting, maintenance.

It boasts features such as Remote access to computers and servers, Unattended remote access, Multi-monitor support, File transfer, Remote print, Remote reboot and power control, Chat, Annotations, Session recording, Group permissions and access, Active directory integration, SSL and AES 256-bit encryption and pros including Easy to set up and use, Good performance, Broad platform support, Flexible pricing options, Scales to support many users and devices, Secure remote connections, Good for both IT support and collaboration.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Splashtop Business Access	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Splashtop Business Access

Description: Splashtop Business Access is a remote access and support solution designed for businesses. It allows IT professionals to remotely access computers, servers, and other devices to provide support, maintenance, and troubleshooting.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Splashtop Business Access Features

• Remote access to computers and servers
• Unattended remote access
• Multi-monitor support
• File transfer
• Remote print
• Remote reboot and power control
• Chat
• Annotations
• Session recording
• Group permissions and access
• Active directory integration
• SSL and AES 256-bit encryption

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Splashtop Business Access

Pros

• Easy to set up and use
• Good performance
• Broad platform support
• Flexible pricing options
• Scales to support many users and devices
• Secure remote connections
• Good for both IT support and collaboration

Cons

• Can be expensive for larger deployments
• Lacks some advanced features of competitors
• Must install client on each device
• Session recording requires premium plan

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Splashtop Business Access

• Subscription-Based
• Pay-As-You-Go

GoTo Resolve

• Freemium
• Subscription-Based