Multiplicity vs GoTo Resolve

Struggling to choose between Multiplicity and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Multiplicity is a Remote Work & Education solution with tags like remote-control, keyboard-sharing, mouse-sharing, file-transfer.

It boasts features such as Allows a single keyboard and mouse to control multiple computers, Enables seamless control of up to 9 PCs, Allows the user to copy and paste between PCs, Allows file sharing between PCs and pros including Increases productivity by enabling control of multiple PCs, Saves desk space by only needing one keyboard and mouse, Allows seamless switching between PCs, Enables easy file transfer between PCs.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Multiplicity	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Multiplicity

Description: Multiplicity is a software program that allows a single keyboard and mouse to control multiple computers. It enables seamless control of up to 9 PCs, allowing the user to copy and paste between them, share files, and more.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Multiplicity Features

• Allows a single keyboard and mouse to control multiple computers
• Enables seamless control of up to 9 PCs
• Allows the user to copy and paste between PCs
• Allows file sharing between PCs

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Multiplicity

Pros

• Increases productivity by enabling control of multiple PCs
• Saves desk space by only needing one keyboard and mouse
• Allows seamless switching between PCs
• Enables easy file transfer between PCs

Cons

• Can be complex to set up
• Requires decent hardware/internet connection for good performance
• Paid version is expensive
• Free version limits number of controllable PCs

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Multiplicity

• Free
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based