RemotePC vs GoTo Resolve

Struggling to choose between RemotePC and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

RemotePC is a Remote Work & Education solution with tags like remote-access, remote-control, file-access, tech-support.

It boasts features such as Remote desktop access, File transfer, Screen sharing, Remote printing, Remote sound, Chat, VPN connection, Works on Windows, Mac, iOS and Android and pros including Easy to set up and use, Secure encrypted connections, Good performance, Affordable pricing, Mobile apps available.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	RemotePC	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

RemotePC

Description: RemotePC is remote access software that allows users to access their computers from other devices remotely. It enables remote control of a computer to provide tech support or access files and applications from anywhere.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

RemotePC Features

• Remote desktop access
• File transfer
• Screen sharing
• Remote printing
• Remote sound
• Chat
• VPN connection
• Works on Windows, Mac, iOS and Android

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

RemotePC

Pros

• Easy to set up and use
• Secure encrypted connections
• Good performance
• Affordable pricing
• Mobile apps available

Cons

• Limited free version
• Can be slower over poor connections
• Requires installation on host computer
• Lacks some advanced features of competitors

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

RemotePC

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based