SmartCode VNC Manager vs GoTo Resolve

Struggling to choose between SmartCode VNC Manager and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

SmartCode VNC Manager is a Remote Work & Education solution with tags like vnc, remote-desktop, remote-access.

It boasts features such as Unified bookmarks toolbar, Support for multiple VNC protocols (VNC, RDP, SSH, etc.), Wake-on-LAN support, Remote desktop management, Customizable layouts and views, Scripting and automation capabilities, Remote file transfer, Remote clipboard sharing, Remote audio and video support and pros including Comprehensive set of features for remote desktop management, Support for various remote access protocols, Customizable and user-friendly interface, Scripting and automation capabilities for efficient workflow, Reliable and stable performance.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	SmartCode VNC Manager	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

SmartCode VNC Manager

Description: SmartCode VNC Manager is a VNC client for Windows that allows you to easily connect to and manage multiple remote desktops. It includes features like a unified bookmarks toolbar, support for multiple protocols, Wake-on-LAN, and more.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

SmartCode VNC Manager Features

• Unified bookmarks toolbar
• Support for multiple VNC protocols (VNC, RDP, SSH, etc.)
• Wake-on-LAN support
• Remote desktop management
• Customizable layouts and views
• Scripting and automation capabilities
• Remote file transfer
• Remote clipboard sharing
• Remote audio and video support

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

SmartCode VNC Manager

Pros

• Comprehensive set of features for remote desktop management
• Support for various remote access protocols
• Customizable and user-friendly interface
• Scripting and automation capabilities for efficient workflow
• Reliable and stable performance

Cons

• Limited free version with reduced features
• Paid versions can be expensive for individual users
• Some advanced features may require technical expertise to configure

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

SmartCode VNC Manager

• Freemium
• One-time Purchase

GoTo Resolve

• Freemium
• Subscription-Based