Jump Desktop vs GoTo Resolve

Struggling to choose between Jump Desktop and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Jump Desktop is a Remote Work & Education solution with tags like remote-desktop, rdp, vnc, ssh, fluid-workspace.

It boasts features such as Remote desktop connection via RDP, VNC, Fluid and SSH protocols, Secure encrypted connections, Cross-platform - works on Mac, Windows and Linux, Multiple monitor support, File transfer between local and remote computer, Remote printing, Remote wake, Unattended access, Clipboard synchronization, Zooming, Fullscreen mode, Keyboard shortcuts, Dark mode and pros including Easy to set up remote connections, Smooth performance even over weaker connections, Intuitive interface, Feature-rich client with lots of customization options, Affordable pricing.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Jump Desktop

Jump Desktop

Jump Desktop is a remote desktop application for Mac, Windows and Linux that allows users to securely connect to and manage computers and servers from their personal devices. It supports RDP, VNC, fluid workspace and SSH protocols.

Categories:
remote-desktop rdp vnc ssh fluid-workspace

Jump Desktop Features

  1. Remote desktop connection via RDP, VNC, Fluid and SSH protocols
  2. Secure encrypted connections
  3. Cross-platform - works on Mac, Windows and Linux
  4. Multiple monitor support
  5. File transfer between local and remote computer
  6. Remote printing
  7. Remote wake
  8. Unattended access
  9. Clipboard synchronization
  10. Zooming
  11. Fullscreen mode
  12. Keyboard shortcuts
  13. Dark mode

Pricing

  • Subscription-Based

Pros

Easy to set up remote connections

Smooth performance even over weaker connections

Intuitive interface

Feature-rich client with lots of customization options

Affordable pricing

Cons

Lacks some administrative features of enterprise RMM tools

Mobile apps lack some features of desktop clients

Can be resource intensive for older computers


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration