Jump Desktop vs GoTo Resolve

Struggling to choose between Jump Desktop and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Jump Desktop is a Remote Work & Education solution with tags like remote-desktop, rdp, vnc, ssh, fluid-workspace.

It boasts features such as Remote desktop connection via RDP, VNC, Fluid and SSH protocols, Secure encrypted connections, Cross-platform - works on Mac, Windows and Linux, Multiple monitor support, File transfer between local and remote computer, Remote printing, Remote wake, Unattended access, Clipboard synchronization, Zooming, Fullscreen mode, Keyboard shortcuts, Dark mode and pros including Easy to set up remote connections, Smooth performance even over weaker connections, Intuitive interface, Feature-rich client with lots of customization options, Affordable pricing.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Jump Desktop	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Jump Desktop

Description: Jump Desktop is a remote desktop application for Mac, Windows and Linux that allows users to securely connect to and manage computers and servers from their personal devices. It supports RDP, VNC, fluid workspace and SSH protocols.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Jump Desktop Features

• Remote desktop connection via RDP, VNC, Fluid and SSH protocols
• Secure encrypted connections
• Cross-platform - works on Mac, Windows and Linux
• Multiple monitor support
• File transfer between local and remote computer
• Remote printing
• Remote wake
• Unattended access
• Clipboard synchronization
• Zooming
• Fullscreen mode
• Keyboard shortcuts
• Dark mode

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Jump Desktop

Pros

• Easy to set up remote connections
• Smooth performance even over weaker connections
• Intuitive interface
• Feature-rich client with lots of customization options
• Affordable pricing

Cons

• Lacks some administrative features of enterprise RMM tools
• Mobile apps lack some features of desktop clients
• Can be resource intensive for older computers

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Jump Desktop

• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based