Screenhero vs GoTo Resolve

Struggling to choose between Screenhero and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Screenhero is a Remote Work & Education solution with tags like screen-sharing, remote-collaboration, meetings, presentations, remote-work.

It boasts features such as Screen sharing, Remote collaboration, Multi-user screen sharing, Annotation tools, Chat and pros including Easy to use interface, Low latency screen sharing, Works across platforms, Annotation tools promote collaboration, Chat allows communication during sessions.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Screenhero	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Screenhero

Description: Screenhero is a screen sharing and remote collaboration tool. It allows users to share their screens with others for meetings, presentations, and remote work. Key features include multi-user screen sharing, annotation tools, and chat.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Screenhero Features

• Screen sharing
• Remote collaboration
• Multi-user screen sharing
• Annotation tools
• Chat

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Screenhero

Pros

• Easy to use interface
• Low latency screen sharing
• Works across platforms
• Annotation tools promote collaboration
• Chat allows communication during sessions

Cons

• Video conferencing features limited compared to dedicated tools
• Lacks advanced meeting features like polling, whiteboarding
• Requires installation or browser extension

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Screenhero

• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based