Remote.it vs GoTo Resolve

Struggling to choose between Remote.it and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Remote.it is a Remote Work & Education solution with tags like remote-access, remote-support, it-management, screen-sharing.

It boasts features such as Screen sharing, Unattended remote access, Remote printing, File transfer, Remote reboot, Remote command prompt, Mobile device support, Multi-platform support (Windows, Mac, Linux), Remote monitoring, Chat, Annotations and pros including Easy to use interface, No client software required, Works through firewalls and proxies, Secure encrypted connections, Mobile apps available, Integrates with help desk platforms.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Remote.it	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Remote.it

Description: Remote.it is a remote access and remote support software that allows IT professionals to remotely connect to computers and mobile devices to fix issues, provide support, and manage devices. It offers features like screen sharing, unattended access, multi-platform support, and mobile device support.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Remote.it Features

• Screen sharing
• Unattended remote access
• Remote printing
• File transfer
• Remote reboot
• Remote command prompt
• Mobile device support
• Multi-platform support (Windows, Mac, Linux)
• Remote monitoring
• Chat
• Annotations

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Remote.it

Pros

• Easy to use interface
• No client software required
• Works through firewalls and proxies
• Secure encrypted connections
• Mobile apps available
• Integrates with help desk platforms

Cons

• Limited free plan
• Can be expensive for larger teams
• Lacks some advanced features of competitors

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Remote.it

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based