Netop Remote Control vs GoTo Resolve

Struggling to choose between Netop Remote Control and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Netop Remote Control is a Network & Admin solution with tags like remote-access, remote-control, remote-desktop, screen-sharing, it-management, it-support.

It boasts features such as Remote desktop control, Screen sharing, File transfer, Remote printing, Remote reboot, Chat, Recording sessions, Multi-monitor support, Mobile device support, Active Directory integration and pros including Intuitive interface, Fast performance, Secure encrypted connections, Granular access control, Scalable for large deployments, Integration with other tools, Good for remote support and training.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Netop Remote Control	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Netop Remote Control

Description: Netop Remote Control is a remote access and desktop sharing software that allows IT professionals to remotely control computers and other devices. It facilitates remote support and administration through features like screen sharing, file transfer, chat, and more.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Netop Remote Control Features

• Remote desktop control
• Screen sharing
• File transfer
• Remote printing
• Remote reboot
• Chat
• Recording sessions
• Multi-monitor support
• Mobile device support
• Active Directory integration

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Netop Remote Control

Pros

• Intuitive interface
• Fast performance
• Secure encrypted connections
• Granular access control
• Scalable for large deployments
• Integration with other tools
• Good for remote support and training

Cons

• Can be expensive for larger deployments
• Limited custom branding options
• No built-in unattended access
• Lacks some advanced admin features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Netop Remote Control

• Subscription-Based
• Pay-As-You-Go

GoTo Resolve

• Freemium
• Subscription-Based