Thincast Client vs GoTo Resolve

Struggling to choose between Thincast Client and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Thincast Client is a Remote Work & Education solution with tags like remote-access, thin-client, virtual-desktop, vdi.

It boasts features such as Provides remote access to Windows desktops and applications, Supports high performance remote desktop protocol (RDP), Works across LANs and WANs, Secure encrypted connections, Multi-monitor support, Audio redirection, Print redirection, File transfer, Universal clipboard and pros including Easy to set up and use, Good performance even over slower connections, Supports multiple monitors, Secure remote access, Seamless experience using remote desktops and apps.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Thincast Client	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Thincast Client

Description: Thincast Client is a remote desktop client that allows users to securely access Windows desktops and applications hosted on a Thincast server. It offers high performance remote access and works across LANs and WANs.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Thincast Client Features

• Provides remote access to Windows desktops and applications
• Supports high performance remote desktop protocol (RDP)
• Works across LANs and WANs
• Secure encrypted connections
• Multi-monitor support
• Audio redirection
• Print redirection
• File transfer
• Universal clipboard

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Thincast Client

Pros

• Easy to set up and use
• Good performance even over slower connections
• Supports multiple monitors
• Secure remote access
• Seamless experience using remote desktops and apps

Cons

• Limited to Windows environments
• Requires Thincast server software
• Can be resource intensive on client device
• Lacks some features of competitors like RDP shortcuts

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Thincast Client

• Free
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based