Thincast Client vs GoTo Resolve

Struggling to choose between Thincast Client and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Thincast Client is a Remote Work & Education solution with tags like remote-access, thin-client, virtual-desktop, vdi.

It boasts features such as Provides remote access to Windows desktops and applications, Supports high performance remote desktop protocol (RDP), Works across LANs and WANs, Secure encrypted connections, Multi-monitor support, Audio redirection, Print redirection, File transfer, Universal clipboard and pros including Easy to set up and use, Good performance even over slower connections, Supports multiple monitors, Secure remote access, Seamless experience using remote desktops and apps.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Thincast Client

Thincast Client

Thincast Client is a remote desktop client that allows users to securely access Windows desktops and applications hosted on a Thincast server. It offers high performance remote access and works across LANs and WANs.

Categories:
remote-access thin-client virtual-desktop vdi

Thincast Client Features

  1. Provides remote access to Windows desktops and applications
  2. Supports high performance remote desktop protocol (RDP)
  3. Works across LANs and WANs
  4. Secure encrypted connections
  5. Multi-monitor support
  6. Audio redirection
  7. Print redirection
  8. File transfer
  9. Universal clipboard

Pricing

  • Free
  • Subscription-Based

Pros

Easy to set up and use

Good performance even over slower connections

Supports multiple monitors

Secure remote access

Seamless experience using remote desktops and apps

Cons

Limited to Windows environments

Requires Thincast server software

Can be resource intensive on client device

Lacks some features of competitors like RDP shortcuts


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration