Microsoft Remote Desktop vs GoTo Resolve

Struggling to choose between Microsoft Remote Desktop and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Microsoft Remote Desktop is a Remote Work & Education solution with tags like remote-desktop, remote-access, microsoft.

It boasts features such as Remote access and control of another PC over the internet or LAN, Encrypted connections for security, File transfer between computers, Multi-monitor support, Audio redirection, Clipboard sharing, Printer redirection, Drive redirection, VPN connectivity, Customizable settings and preferences and pros including Secure remote access, Easy to set up and use, Good performance, Works across platforms, Free with Windows OS, Minimal impact on remote PC.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Microsoft Remote Desktop	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Microsoft Remote Desktop

Description: Microsoft Remote Desktop is a remote access software that allows users to connect to another computer over a network or the internet. It provides a graphical interface and control of the remote PC.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Microsoft Remote Desktop Features

• Remote access and control of another PC over the internet or LAN
• Encrypted connections for security
• File transfer between computers
• Multi-monitor support
• Audio redirection
• Clipboard sharing
• Printer redirection
• Drive redirection
• VPN connectivity
• Customizable settings and preferences

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Microsoft Remote Desktop

Pros

• Secure remote access
• Easy to set up and use
• Good performance
• Works across platforms
• Free with Windows OS
• Minimal impact on remote PC

Cons

• Can be complex for novice users
• Requires port forwarding for internet access
• Limited customization in client
• Can consume significant bandwidth

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Microsoft Remote Desktop

• Free
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based