Mikogo vs GoTo Resolve

Struggling to choose between Mikogo and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Mikogo is a Remote Work & Education solution with tags like screen-sharing, webinars, video-conferencing, online-meetings, remote-support.

It boasts features such as Screen sharing, Remote desktop control, Video conferencing, Webinars, Online meetings, Remote support, Cross-platform support, Integrated chat, Audio conferencing and pros including Easy to use interface, Affordable pricing, Good audio/video quality, Large number of participants supported, Robust feature set for collaboration.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Mikogo	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Mikogo

Description: Mikogo is a screen sharing and online meeting software that allows real-time collaboration. It enables users to share their desktop screens, host webinars, video conferences, online meetings, and remote support sessions. Key features include multi-user screen sharing, cross-platform support, integrated chat and audio conferencing.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Mikogo Features

• Screen sharing
• Remote desktop control
• Video conferencing
• Webinars
• Online meetings
• Remote support
• Cross-platform support
• Integrated chat
• Audio conferencing

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Mikogo

Pros

• Easy to use interface
• Affordable pricing
• Good audio/video quality
• Large number of participants supported
• Robust feature set for collaboration

Cons

• Limited customization options
• Can be resource intensive
• Mobile app lacks some features
• Steep learning curve for advanced features

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Mikogo

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based