ThinLinc vs GoTo Resolve

Struggling to choose between ThinLinc and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

ThinLinc is a Remote Work & Education solution with tags like remote-access, desktop-virtualization, thin-client.

It boasts features such as Secure remote desktop access, Centralized desktop hosting, Works across devices, Uses SSH protocol for secure connections and pros including Highly secure connections, Centralized management and control, Device agnostic - works on any device, Leverages SSH for strong encryption.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	ThinLinc	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

ThinLinc

Description: ThinLinc is a secure remote desktop access software that allows users to access their desktop environments hosted on centralized servers from any device. It uses SSH protocol for secure connections.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

ThinLinc Features

• Secure remote desktop access
• Centralized desktop hosting
• Works across devices
• Uses SSH protocol for secure connections

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

ThinLinc

Pros

• Highly secure connections
• Centralized management and control
• Device agnostic - works on any device
• Leverages SSH for strong encryption

Cons

• Can be complex to setup and manage
• Requires centralized server infrastructure
• Limited customization compared to VDI solutions

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

ThinLinc

• Subscription-Based
• Per User Licensing

GoTo Resolve

• Freemium
• Subscription-Based