GoTo Resolve vs Multiplicity

Struggling to choose between GoTo Resolve and Multiplicity? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Multiplicity is a Remote Work & Education product tagged with remote-control, keyboard-sharing, mouse-sharing, file-transfer.

Its standout features include Allows a single keyboard and mouse to control multiple computers, Enables seamless control of up to 9 PCs, Allows the user to copy and paste between PCs, Allows file sharing between PCs, and it shines with pros like Increases productivity by enabling control of multiple PCs, Saves desk space by only needing one keyboard and mouse, Allows seamless switching between PCs, Enables easy file transfer between PCs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Multiplicity

Multiplicity

Multiplicity is a software program that allows a single keyboard and mouse to control multiple computers. It enables seamless control of up to 9 PCs, allowing the user to copy and paste between them, share files, and more.

Categories:
remote-control keyboard-sharing mouse-sharing file-transfer

Multiplicity Features

  1. Allows a single keyboard and mouse to control multiple computers
  2. Enables seamless control of up to 9 PCs
  3. Allows the user to copy and paste between PCs
  4. Allows file sharing between PCs

Pricing

  • Free
  • Subscription-Based

Pros

Increases productivity by enabling control of multiple PCs

Saves desk space by only needing one keyboard and mouse

Allows seamless switching between PCs

Enables easy file transfer between PCs

Cons

Can be complex to set up

Requires decent hardware/internet connection for good performance

Paid version is expensive

Free version limits number of controllable PCs