GoTo Resolve vs UltraViewer

Struggling to choose between GoTo Resolve and UltraViewer? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, UltraViewer is a Remote Work & Education product tagged with remote-desktop, crossplatform, free.

Its standout features include Remote desktop access, File transfer, Screen recording, Chat, Works across platforms, and it shines with pros like Free, Lightweight, Easy to use, Cross-platform compatibility.

Feature	GoTo Resolve	UltraViewer
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

UltraViewer

Description: UltraViewer is a free remote desktop software that allows users to access computers and servers remotely. It is lightweight, easy to use, and works across platforms including Windows, Mac, Linux, iOS and Android.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

UltraViewer Features

• Remote desktop access
• File transfer
• Screen recording
• Chat
• Works across platforms

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

UltraViewer

Pros

• Free
• Lightweight
• Easy to use
• Cross-platform compatibility

Cons

• Limited features compared to paid options
• Data privacy concerns

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

UltraViewer

• Free
• Freemium