GoTo Resolve vs Splashtop Business Access

Struggling to choose between GoTo Resolve and Splashtop Business Access? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Splashtop Business Access is a Remote Work & Education product tagged with remote-access, remote-support, it-support, troubleshooting, maintenance.

Its standout features include Remote access to computers and servers, Unattended remote access, Multi-monitor support, File transfer, Remote print, Remote reboot and power control, Chat, Annotations, Session recording, Group permissions and access, Active directory integration, SSL and AES 256-bit encryption, and it shines with pros like Easy to set up and use, Good performance, Broad platform support, Flexible pricing options, Scales to support many users and devices, Secure remote connections, Good for both IT support and collaboration.

Feature	GoTo Resolve	Splashtop Business Access
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Splashtop Business Access

Description: Splashtop Business Access is a remote access and support solution designed for businesses. It allows IT professionals to remotely access computers, servers, and other devices to provide support, maintenance, and troubleshooting.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Splashtop Business Access Features

• Remote access to computers and servers
• Unattended remote access
• Multi-monitor support
• File transfer
• Remote print
• Remote reboot and power control
• Chat
• Annotations
• Session recording
• Group permissions and access
• Active directory integration
• SSL and AES 256-bit encryption

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Splashtop Business Access

Pros

• Easy to set up and use
• Good performance
• Broad platform support
• Flexible pricing options
• Scales to support many users and devices
• Secure remote connections
• Good for both IT support and collaboration

Cons

• Can be expensive for larger deployments
• Lacks some advanced features of competitors
• Must install client on each device
• Session recording requires premium plan

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Splashtop Business Access

• Subscription-Based
• Pay-As-You-Go