GoTo Resolve vs Splashtop Business Access

Struggling to choose between GoTo Resolve and Splashtop Business Access? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Splashtop Business Access is a Remote Work & Education product tagged with remote-access, remote-support, it-support, troubleshooting, maintenance.

Its standout features include Remote access to computers and servers, Unattended remote access, Multi-monitor support, File transfer, Remote print, Remote reboot and power control, Chat, Annotations, Session recording, Group permissions and access, Active directory integration, SSL and AES 256-bit encryption, and it shines with pros like Easy to set up and use, Good performance, Broad platform support, Flexible pricing options, Scales to support many users and devices, Secure remote connections, Good for both IT support and collaboration.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Splashtop Business Access

Splashtop Business Access

Splashtop Business Access is a remote access and support solution designed for businesses. It allows IT professionals to remotely access computers, servers, and other devices to provide support, maintenance, and troubleshooting.

Categories:
remote-access remote-support it-support troubleshooting maintenance

Splashtop Business Access Features

  1. Remote access to computers and servers
  2. Unattended remote access
  3. Multi-monitor support
  4. File transfer
  5. Remote print
  6. Remote reboot and power control
  7. Chat
  8. Annotations
  9. Session recording
  10. Group permissions and access
  11. Active directory integration
  12. SSL and AES 256-bit encryption

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to set up and use

Good performance

Broad platform support

Flexible pricing options

Scales to support many users and devices

Secure remote connections

Good for both IT support and collaboration

Cons

Can be expensive for larger deployments

Lacks some advanced features of competitors

Must install client on each device

Session recording requires premium plan