Xrdp vs GoTo Resolve

Struggling to choose between Xrdp and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Xrdp is a Remote Work & Education solution with tags like remote-desktop, rdp, remote-access.

It boasts features such as Remote desktop access, Uses RDP protocol, Open source, Available on Linux and Windows, Works with standard RDP clients and pros including Easy remote access to GUI desktops, Uses common RDP protocol, Cross-platform compatibility, Free and open source.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Xrdp

Xrdp

Xrdp is an open source remote desktop protocol server that allows users to access GUI desktops remotely. It is available on Linux and Windows and works with standard RDP clients.

Categories:
remote-desktop rdp remote-access

Xrdp Features

  1. Remote desktop access
  2. Uses RDP protocol
  3. Open source
  4. Available on Linux and Windows
  5. Works with standard RDP clients

Pricing

  • Open Source

Pros

Easy remote access to GUI desktops

Uses common RDP protocol

Cross-platform compatibility

Free and open source

Cons

Less full-featured than proprietary RDP servers

Limited to RDP protocol capabilities

Requires some technical expertise to set up and manage


GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration