Zoho Assist vs GoTo Resolve

Struggling to choose between Zoho Assist and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Zoho Assist is a Remote Work & Education solution with tags like remote-access, remote-support, remote-control, unattended-access, live-chat, file-transfer.

It boasts features such as Remote Control, Unattended Access, Live Chat, File Transfer, Reboot & Reconnect, Multi-monitor Support, Mobile Remote Control, Meeting and Collaboration and pros including Easy to use interface, Affordable pricing, Robust feature set, Integration with other Zoho products, Mobile apps available, Secure remote connections.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Zoho Assist	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Zoho Assist

Description: Zoho Assist is a remote support and access software that allows IT professionals to remotely connect, collaborate and support computers and other devices. It offers features like remote control, unattended access, live chat, file transfer and more.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Zoho Assist Features

• Remote Control
• Unattended Access
• Live Chat
• File Transfer
• Reboot & Reconnect
• Multi-monitor Support
• Mobile Remote Control
• Meeting and Collaboration

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Zoho Assist

Pros

• Easy to use interface
• Affordable pricing
• Robust feature set
• Integration with other Zoho products
• Mobile apps available
• Secure remote connections

Cons

• Limited custom branding options
• No screen recording feature
• Can be slow over poor connections
• Limited reporting capabilities

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Zoho Assist

• Freemium
• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based