Simplehelp

SimpleHelp is a lightweight live chat and help desk software designed for small businesses. It allows companies to communicate with website visitors in real-time via chat widgets and manage customer support tickets.

Business & Commerce Customer Support

live-chat help-desk customer-support small-business

Simplehelp alternatives ➤

SimpleHelp: Lightweight Live Chat & Help Desk Software

What is Simplehelp?

SimpleHelp is a cloud-based live chat and help desk software solution designed for small businesses and teams. It aims to provide an affordable yet feature-rich platform to deliver exceptional customer service and support.

With SimpleHelp, businesses can embed chat widgets on their website to engage visitors in real-time conversations. The chat console allows representatives to have personalized chats with multiple visitors simultaneously. Some key features include real-time visitor info, file sharing, trigger-based chat invitations, offline message forms, etc.

In addition to live chat, SimpleHelp also offers a ticketing help desk to manage customer inquiries. Agents can collaborate on support tickets, set up automation rules, create macros to send canned responses, assign tickets to teams or individuals, and more. The system has robust reporting to provide insights into customer conversations and team performance.

Other notable capabilities of SimpleHelp include custom roles and permissions, SLA management, satisfaction surveys, multi-channel messaging, centralized knowledge base, multi-language support, etc. The software integrates easily with popular tools like Shopify, WordPress, Gmail, and more.

SimpleHelp offers native mobile apps as well for Android and iOS. It can be good fit for independent consultants, bootstrapped startups, eCommerce businesses, agencies, and other small teams looking for an affordable yet full-featured live chat and help desk solution.

Simplehelp Features

Features

Live chat
Help desk ticketing
Knowledge base
Visitor tracking
Chatbots
Team inbox
Mobile apps

Pricing

Freemium
Subscription-Based

Pros

Easy to use

Affordable pricing

Good for small businesses

Multiple chat widgets

Customizable interface

Cons

Limited features compared to competitors

Can feel cluttered with many agents

No call center capabilities

Third-party integrations cost extra

Official Links

Official Website
https://www.simple-help.com/simplehelp

The Best Simplehelp Alternatives

Top Business & Commerce and Customer Support and other similar apps like Simplehelp

Here are some alternatives to Simplehelp:

Remmina

UltraViewer

TeamViewer

AnyDesk

RustDesk

DWService

Suggest an alternative ❐

Remmina

Remmina is an open-source application for connecting to remote desktops and applications. It supports multiple protocols including RDP, VNC, NX, XDMCP, and SSH. Some key features of Remmina include:Intuitive graphical user interface with a tabbed interface allowing multiple remote connections.Supports resolution scaling, clipboard synchronization, file transfers, and SSH tunnels.Highly customizable...

Compare Remmina and Simplehelp

UltraViewer

UltraViewer is a popular free remote desktop software used to access computers and servers remotely. It allows you to view and fully control remote computers as if you were sitting directly in front of them.Some key features of UltraViewer include:Works across platforms (Windows, Mac, Linux, iOS, Android)Easy remote access without...

Compare UltraViewer and Simplehelp

TeamViewer

TeamViewer is a comprehensive remote desktop software used for remote access, remote support, online meetings, web conferencing, and file transfer between computers and mobile devices. It uses a very fast and secure connection across the internet to connect to multiple devices simultaneously.Some key features of TeamViewer include:Easy remote access to...

Compare TeamViewer and Simplehelp

AnyDesk

AnyDesk is a proprietary remote desktop software developed by the German software company AnyDesk Software GmbH. It enables users to access one computer from another computer or mobile device remotely. AnyDesk is lightweight, easy to use and works across multiple operating systems.Some key features of AnyDesk include:Remote control of computers...

Compare AnyDesk and Simplehelp

RustDesk

RustDesk is an open-source, cross-platform remote desktop application that allows users to securely access other computers over the internet. Developed in Rust programming language, it places a strong emphasis on security and performance.Some key features of RustDesk include:End-to-end encryption of all communication channelsPeer-to-peer connectivity without any central servers involvedFast screen...

Compare RustDesk and Simplehelp

DWService

DWService is an open-source data warehouse application designed to handle large volumes of data for analytics and business intelligence. It allows organizations to consolidate data from multiple sources, organize it into a unified structure, and perform complex queries and reporting.Key features of DWService include:Flexible extract, transform and load (ETL) functionality...

Compare DWService and Simplehelp

NoMachine

NoMachine is a fast and high-performance remote desktop software solution that allows users to access one computer from another computer or mobile device. It works by installing a host module on the computer you want to access, and a client module on the device you want to access it from.Some...

Compare NoMachine and Simplehelp

GoTo Resolve

GoTo Resolve is a cloud-based help desk software solution designed for IT support teams and customer service organizations. It provides a variety of features to help manage customer inquiries, IT tickets, tasks, assets, and knowledge in one central platform.Key features of GoTo Resolve include:Ticketing system to track customer inquiries and...

Compare GoTo Resolve and Simplehelp

Remotely

Remotely is a free and open source remote access and remote administration software. It allows users to access, control, and manage computers and servers remotely from anywhere using a simple web-based interface.Key features of Remotely include:Remote Desktop - Remotely offers full remote desktop control, allowing users to access the full...

Compare Remotely and Simplehelp

Join.me

join.me is a popular web conferencing and online meeting software designed for businesses of all sizes. It allows users to host meetings, webinars, presentations, sales pitches, training sessions etc. with anyone, anytime, on any device.With join.me, you can share your screen in real-time to demonstrate products, applications or services, provide...

Compare Join.me and Simplehelp

Remote Utilities

Remote Utilities is remote desktop software used to remotely access, control, manage, and support PCs and servers. It allows IT support professionals, system administrators, and business users to securely access and control remote computer systems as if they were in front of them.Key features of Remote Utilities include:Remote desktop control...

Compare Remote Utilities and Simplehelp

VuCast

VuCast is a cloud-based video content management and distribution platform designed for enterprises and organizations. It provides a centralized solution for managing, publishing and analyzing video content across devices.Key features of VuCast include:Intuitive video uploader with support for bulk uploadsAutomated encoding for delivery to any deviceFlexible video player customization and...

Compare VuCast and Simplehelp

DimDim

DimDim is an open source web conferencing software designed for real-time online collaboration and meetings. It can be used to host webinars, online training sessions, web meetings, and other interactive presentations with geographically distributed participants.Key features of DimDim include:Screen, application, and document sharing - Allows presenters to broadcast their desktop...

Compare DimDim and Simplehelp