UltraViewer vs Simplehelp

Struggling to choose between UltraViewer and Simplehelp? Both products offer unique advantages, making it a tough decision.

UltraViewer is a Remote Work & Education solution with tags like remote-desktop, crossplatform, free.

It boasts features such as Remote desktop access, File transfer, Screen recording, Chat, Works across platforms and pros including Free, Lightweight, Easy to use, Cross-platform compatibility.

On the other hand, Simplehelp is a Business & Commerce product tagged with live-chat, help-desk, customer-support, small-business.

Its standout features include Live chat, Help desk ticketing, Knowledge base, Visitor tracking, Chatbots, Team inbox, Mobile apps, and it shines with pros like Easy to use, Affordable pricing, Good for small businesses, Multiple chat widgets, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UltraViewer

UltraViewer

UltraViewer is a free remote desktop software that allows users to access computers and servers remotely. It is lightweight, easy to use, and works across platforms including Windows, Mac, Linux, iOS and Android.

Categories:
remote-desktop crossplatform free

UltraViewer Features

  1. Remote desktop access
  2. File transfer
  3. Screen recording
  4. Chat
  5. Works across platforms

Pricing

  • Free
  • Freemium

Pros

Free

Lightweight

Easy to use

Cross-platform compatibility

Cons

Limited features compared to paid options

Data privacy concerns


Simplehelp

Simplehelp

SimpleHelp is a lightweight live chat and help desk software designed for small businesses. It allows companies to communicate with website visitors in real-time via chat widgets and manage customer support tickets.

Categories:
live-chat help-desk customer-support small-business

Simplehelp Features

  1. Live chat
  2. Help desk ticketing
  3. Knowledge base
  4. Visitor tracking
  5. Chatbots
  6. Team inbox
  7. Mobile apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Affordable pricing

Good for small businesses

Multiple chat widgets

Customizable interface

Cons

Limited features compared to competitors

Can feel cluttered with many agents

No call center capabilities

Third-party integrations cost extra