RustDesk vs Simplehelp

Struggling to choose between RustDesk and Simplehelp? Both products offer unique advantages, making it a tough decision.

RustDesk is a Remote Work & Education solution with tags like remote-desktop, file-transfer, screen-sharing, remote-access, open-source.

It boasts features such as Remote desktop access, File transfer, Audio/video chat, Multiple monitor support, End-to-end encryption, Cross-platform - Windows, Linux, macOS, Open source and pros including Free and open source, Easy to set up and use, Fast and responsive remote desktop, Secure encryption, Active development and community.

On the other hand, Simplehelp is a Business & Commerce product tagged with live-chat, help-desk, customer-support, small-business.

Its standout features include Live chat, Help desk ticketing, Knowledge base, Visitor tracking, Chatbots, Team inbox, Mobile apps, and it shines with pros like Easy to use, Affordable pricing, Good for small businesses, Multiple chat widgets, Customizable interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

RustDesk

RustDesk

RustDesk is an open-source remote desktop software that allows users to securely access other computers over the internet. It offers features like file transfer, audio/video chatting, and support for multiple monitors.

Categories:
Remote Work & Education Remote Desktop
remote-desktop file-transfer screen-sharing remote-access open-source

RustDesk Features

  1. Remote desktop access
  2. File transfer
  3. Audio/video chat
  4. Multiple monitor support
  5. End-to-end encryption
  6. Cross-platform - Windows, Linux, macOS
  7. Open source

Pricing

  • Free
  • Open Source

Pros

Free and open source

Easy to set up and use

Fast and responsive remote desktop

Secure encryption

Active development and community

Cons

Limited to 1:1 connections

No mobile apps

Fewer features than paid alternatives

Simplehelp

Simplehelp

SimpleHelp is a lightweight live chat and help desk software designed for small businesses. It allows companies to communicate with website visitors in real-time via chat widgets and manage customer support tickets.

Categories:
Business & Commerce Customer Support
live-chat help-desk customer-support small-business

Simplehelp Features

  1. Live chat
  2. Help desk ticketing
  3. Knowledge base
  4. Visitor tracking
  5. Chatbots
  6. Team inbox
  7. Mobile apps

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Affordable pricing

Good for small businesses

Multiple chat widgets

Customizable interface

Cons

Limited features compared to competitors

Can feel cluttered with many agents

No call center capabilities

Third-party integrations cost extra