DeskRoll vs GoTo Resolve

Struggling to choose between DeskRoll and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

DeskRoll is a Office & Productivity solution with tags like asset-tracking, hardware-tracking, software-tracking, license-management, open-source.

It boasts features such as Asset management, License management, Hardware and software inventory, Report generation, Barcode scanning, Customizable dashboard and pros including Free and open source, Simple and intuitive interface, Easy to set up and use, Robust feature set for an open source tool.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	DeskRoll	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Office & Productivity	Business & Commerce

Product Overview

DeskRoll

Description: DeskRoll is a free and open-source IT asset management software. It helps organizations track hardware and software assets, manage licenses, generate reports, and more. DeskRoll has a simple and intuitive interface making it easy to set up and use.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

DeskRoll Features

• Asset management
• License management
• Hardware and software inventory
• Report generation
• Barcode scanning
• Customizable dashboard

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

DeskRoll

Pros

• Free and open source
• Simple and intuitive interface
• Easy to set up and use
• Robust feature set for an open source tool

Cons

• Limited support options compared to paid tools
• Less advanced functionality than larger ITAM solutions
• May not scale well for large enterprises

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

DeskRoll

• Open Source

GoTo Resolve

• Freemium
• Subscription-Based