Tactical RMM vs GoTo Resolve

Struggling to choose between Tactical RMM and GoTo Resolve? Both products offer unique advantages, making it a tough decision.

Tactical RMM is a Network & Admin solution with tags like remote-monitoring, management, automation, reporting.

It boasts features such as Remote monitoring, Patch management, Automation, Reporting, Remote access and pros including Intuitive and easy to use interface, Comprehensive feature set for MSPs, Scalable for managing many endpoints, Affordable pricing.

On the other hand, GoTo Resolve is a Business & Commerce product tagged with help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

Its standout features include Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools, and it shines with pros like Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

Feature	Tactical RMM	GoTo Resolve
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Tactical RMM

Description: Tactical RMM is a remote monitoring and management software designed specifically for IT services providers. It offers patch management, monitoring, automation, reporting, and remote access tools.

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Key Features Comparison

Tactical RMM Features

• Remote monitoring
• Patch management
• Automation
• Reporting
• Remote access

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Pros & Cons Analysis

Tactical RMM

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for MSPs
• Scalable for managing many endpoints
• Affordable pricing

Cons

• Lacks some advanced features of competitors
• Mobile app could be improved
• Requires some initial setup time

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Pricing Comparison

Tactical RMM

• Subscription-Based

GoTo Resolve

• Freemium
• Subscription-Based